VyStar Credit Union hiring Member Solutions Claims Specialist in Jacksonville, Florida, United States | LinkedIn (2025)

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Member Solutions Claims Specialist

ACCOUNTABILITY STATEMENT

The incumbent is responsible for the monitoring and daily administration of the duties associated with deceased processing on all consumer loan products, refunds, claims, payment posting, general ledger reconciliation associated with Guaranteed Asser Protection (GAP), extended warranties (IWS), CUNA life & disability, Indirect Dealer Products, Open Lending insured loans, Collateral Protection Insurance, Auto ID and any additional products that may be added in the future. This role provides support to all Consumer Lending Departments to attain individual, departmental, organizational goals and maintains a high level of engagement within VyStar's Consumer Lending Leadership team.

Essential Functions

• Applies Debits and Credits to loan, deposit, and general ledger accounts in the core processing system.
• Responsible for the preparation of all member accounts and relationships for charge off, including deceased consumer loan and negative share accounts. This includes the closeout of deposit accounts and returned monies to members ineligible for offset as well as review for possible opportunities to avoid loss to the credit union.
• Responsible for following up with deceased members estates and coordinating with the Repossession team to obtain possession of any collateral with our lien on it. The Claims specialist has the authority to make arrangements with the estate if they would like to refinance or sell the collateral.
• Responsible for filing accurate Proof of Claims in response to Notice to Creditors filed with the court systems during probate cases. Coordinates with our Attorneys as needed for response to filings and settlement hearings.
• Charges off delinquent and non-performing credit products as directed by the Vice President of Member Solutions & Loss Mitigation (or their designated representative) in accordance with established timelines and internal policies/procedures.
• Responsible for ensuring the proper charge off of all FDR credit card accounts and maintains records of transactions for review of exceptions.
• At the direction of Member Solutions department management will remove and add global locks.
• Works collaboratively with the Deposit and Record Services department to ensure collections documentation is properly filed and retained as required by state/federal requirements.
• Codes member relationships in the core system to ensure that our collectors cease communication with members if VyStar is served with a cease and desist request or notified that a member has retained representation. Proper coding mitigates the risk of litigation stemming from a violation of the FCCPA.
• Responsible for the daily reconciliation of our VeriFone general ledger with the PSCU payments made in the department.
• Assists the negative share collectors by reviewing the negative share with funds report daily and conducting offsets where necessary to mitigate loss to the credit union.
• Responsible for all aspects of refund requests and claims processing for our ancillary products, including guaranteed asset protection, extended warranties, CUNA life & disability, Indirect Dealer Products, Open Lending insured loans, Collateral Protection Insurance, Auto ID and any additional products that may be added in the future
• Prompt communication and follow-up with vendors, members, insurance companies, dealerships, attorneys, and all other necessary parties concerning outstanding refunds, claims, and remittance.
• Processing month-end remittance for all ancillary products to ensure timely payment to our vendors.
• Monitor weekly general ledger schedules and research and/or resolve any outages in a timely manner.
• Ensures prompt and efficient processing of all checks and ACHs (product refunds, charge off payments, repossession sales, bankruptcy trustee payments, settlement payments) received daily.
• Answers any incoming calls regarding deceased processing, negative shares, charge offs and ancillary products.
• Assists in the general office duties such as ordering supplies and distributing mail.
• Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
• Focus Focus your full attention by carefully listening to and observing your client or member.
• Connect Consistently be friendly and approachable. Demonstrate you care.
• Understand Listen empathetically and ask questions. (70%/30%)
• Counsel Recommend solutions based on your clients or member’s needs and objectives.
• Advance Ensure that member's expectations were exceeded.

JOB KNOWLEDGE, SKILLS & ABILITIES:

• Ancillary product knowledge and vendor experience preferred.
• Strong proficiency in Word and Excel skills is required.
• Incumbent must be an organized self-starter with good problem solving, strong communication, and member services skills.
• Capability and willingness to work remotely as needed.

EDUCATION

• An associate degree or higher is the minimum educational requirement.
• Experience may be substituted for education on a 2 to 1 ratio.
• Continuing education via local conferences and workshops is required for updates on federal regulations.

DISCLAIMERS AND WORK ENVIRONMENT/PHYSICAL DEMANDSNothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources