1. Q:What kind of Package Description you will receive?
A:IndustryNova use simple packing, every set packed in a Cardboard box.
2. Q:How to successfully shop in IndustryNova for the first time?
A: ①Login and register
The first step to successful shopping, registration site.
②Shopping goods
Click on the "shopping cart" where you want to order, you can order repeatedly, modify the purchase quantity, and settle accounts together
③Select the mode of transportation and payment terms
Fill in the accurate receiver address information
If you are not satisfied with the recommended transport mode or payment term, please ask the online service for help.
④Submit the order
Register customers: Submit the order, and get the order number, you can check the order details in Member Center
New customers: Submit the order and get the order number as visitor member, your Email will become an Username for your future login, Then you can log in as member state to check your order details in Member Center.
⑤Paypal payment
The System can support online payment by Paypal, which is efficient and safe.
3. Q:How long will it take for my package to arrive?
A:After we ship it ,Ordinary the parcel will be delivered in 5-7 workdays during all the post process. Well, due to unforeseen circ*mstances, the time will be last a little longer. Please understand.
4. Q:How to track my order?
A:You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
5. Q:Why do you charge my card more than your product price?
A:We only receive the product price. The extra money may be charged by the bank for the international exchange rate. Hope you can understand.
6. Q:How do I check the order status?
A:We will send tracking number and order information to the your email address. Make sure that you have use the most frequently used email address for your order and check it if you want to track your order.
7. Q:Will my personal and payment information be safe?
A:When you provide any order information through our site, we use technology, an encryption tool that provides security while transmitting this information over the Internet. IndustryNova ensure the highest possible service and security. All your financial details will be received and process secure servers.
8. Q:How do I get or use coupons ?
A:For thanking the sweet heart that support for IndustryNova in a long time .We will update the discount activities from time to time. Good things are always worth waiting for.
9. Q:Why choose IndustryNova?
A:IndustryNova is a professional Industry accessories manufacturer. We mainly provide different kinds of accessories for Industry products. We guarantee the high quality of the products, and promise all work done by our skilled workers with quality control checking on every producing line. We also launch our own designs each year. Cutomers can either choose our designs or send us design sample or picture, we will make a counter-sample for you. We are more competitive than others from China. All products are packed with matching pictures insert, which will impress your clients. As a result, there will be good selling and resale!
10. Q:Where is IndustryNova located in?
A:All of our product is manufactured in our China, we work closely with the factory to ensure our designs are made to our high standards.
11. Q:How long will it take to ship the products?
A:IndustryNova will endeavour to make you get your IndustryNova items as soon as possible as we know how excited you are to receive them.Please allow up to 3 working days for us to process your order on receipt of full payment. International orders are generally delivered within 5-15working days，by EMS/Fedex/DHL/UPS/TNT/Aramex, depending on your location.
General it takes 3-5 working days to all the world by UPS, and 5-7 working days by EMS, and 4-5 working days by TNT/DHL depending on the area you live in. AS for the free shipping , it takes 15-40 working days.
12. Q:How does the RETURN and REFUND process work?
A:The reasons that we will accept for return and refund are:
①There is a manufacturing fault with the item.Please provide real photos of products with quality problems.
②The item has been lost or damaged in transit. If the item is lost or damaged, through no fault of our own, whilst winging its way to you – or back to us for an exchange or refund. We do however welcome you to contact us (support@IndustryNova.com) and we will do our best to help you and take it up with the relevant postage company.
13. Q:How does the exchange process work?
A:①The item does not fit. We always suggest that you contact an expert before making any purchases.
②The item has been lost or damaged in transit. If the item is lost or damaged, through no fault of our own, whilst winging its way to you – or back to us for an exchange or refund. We do however welcome you to contact us (support@IndustryNova.com) and we will do our best to help you and take it up with the relevant postage company.
For replacement, usually we will send new products along with your next order.Please send your undanaged items in a waterproof, securely sealed package with a returns form popped inside. E-mail us for details of where to send the package and for a returns form: Support@IndustryNova.com.
If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you.
